Most common questions
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- If you have any inquiries, you can reach us by calling us at 808-463-2092, or by sending an email to [email protected].
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- For most of our tours, here’s what we recommend bringing:
- Comfortable Shoes: Opt for shoes with good grip, suitable for rocky or slippery terrain, and that you don’t mind getting wet or muddy.
- Cash: Some stops along the way may not accept credit cards, so it’s handy to have cash for purchasing snacks, lunch, or items from local vendors.
- Swimwear and Towels: Bring along a swimsuit and towels to enjoy waterfalls, beaches, or other water-related activities. It’s also wise to pack a change of clothes in case you get wet or dirty.
- Sunscreen: Essential for sun protection, especially during outdoor activities.
- Personal Items: Our guides will provide snacks, hydration drinks, and a cooler with ice. We also offer bug spray, sunscreen, and phone chargers. Feel free to bring your own devices for photos, though keep in mind that cell service may be limited during the tour. Alternatively, our guides can take photos for you, and we’ll send you an album after the tour.
Booking and Reservations
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- You can easily book a tour through our website by selecting your desired tour, choosing the date, and completing the checkout process. If you prefer to book by phone, you can call us at 808-463-2092. We accept all major credit cards and other common payment methods.
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- We highly recommend booking in advance, especially during peak seasons, to secure your spot. While we do accommodate last-minute bookings when possible, availability may be limited.
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- You can cancel your tour up to 24 hours before the scheduled departure time for a full refund. Cruise ship passengers can receive a full refund if their port arrival is canceled. We also offer flexibility for rescheduling; just inform us in advance if you need to change your tour date.
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- Absolutely! Our drivers are more than happy to assist you in capturing memories by taking photos of you and your group. If you choose to share them on social media, remember to tag us @experiencehawaiitours.
Children and Car Seats
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- Yes, we offer top-quality Britax car seats upon request. Please notify us in advance so we can ensure a car seat is reserved for you.
Vehicle and Safety
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- We strive to make our tours as accessible as possible. If you have specific needs, please contact us in advance, and we’ll work with you to make suitable arrangements.
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- Yes, you’ll be required to sign a waiver acknowledging the risks associated with the activity. This is standard practice for outdoor and adventure-based experiences.
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- Safety is our utmost priority. Our tours are led by experienced guides who are trained in first aid, CPR, and safety protocols. Additionally, our fleet consists of new, high-quality SUVs designed for both comfort and safety.
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- We maintain a modern and well-serviced fleet, minimizing the likelihood of breakdowns. In the rare event of an issue, our tour guides are trained to handle it efficiently and minimize any disruptions to your experience.
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- While Maui may experience inclement weather in some areas, tour cancellations are rare. If a cancellation is necessary, we’ll offer to reschedule your tour or provide a full refund.
Miscellaneous
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- To enhance your experience, we allow you and your group to choose where you’d like to eat, as there are various food options along the tour route. We do provide snacks, water, and local Hawaiian juices. You’re welcome to bring your own food or drinks if you prefer; the vehicle is equipped with a cooler to keep your items fresh.
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- We offer hand sanitizer, and some stops on the tour have wash stations available.